Every Lord&Legacy piece is printed and made to order just for you. Because of this, we handle returns and refunds as follows.
We do not accept returns or exchanges for buyer's remorse, incorrect size, or color choice, because each item is custom-made. Please check the size chart in each product's description carefully before ordering.
If your item arrives misprinted, damaged, or defective, we will make it right. Email us at info@lordlegacyco.com with your order number, a short description of the problem, and clear photos or a video showing the issue. All claims must be reviewed and approved before a replacement or refund is issued.
Please submit claims for misprinted, damaged, or defective items within 7 days of delivery. Claims for lost packages should be submitted within 7 days of the estimated delivery date.
Please double-check your shipping address at checkout. If an order is undeliverable or lost because of an incorrect or incomplete address provided by the customer, the customer is responsible for the cost of reshipping.
Returns are accepted only with prior approval. Items sent back without approval will not be accepted. Where a return is approved, the customer is responsible for return shipping costs.
Approved refunds are issued to the original payment method, in the original currency of purchase. Depending on your bank or card issuer, it may take several business days for the refund to appear.
Questions about returns or refunds? Email info@lordlegacyco.com or message us on WhatsApp at +1 307-381-9037.
